Privacy Policy
Last Updated: April 8, 2025
At Prop Key LLC, we value your privacy and are committed to protecting the personal information we collect from you. This Privacy Policy outlines how we handle, process, and secure your data when you use our A2P authentication services.
1. Information We Collect
We collect the following types of information to provide you with secure and efficient authentication services:
a. Personal Information
Phone Number: Used to deliver authentication codes via SMS, voice, or other communication channels.
Email Address: If used as a backup communication method.
b. Usage Information
Device Information: Including operating system, browser type, and IP address for security monitoring and troubleshooting.Time and Frequency of Authentication Requests: To enhance service performance and security.
2. How We Use Your Information
Prop Key LLC uses the information collected to:
Verify your identity through secure A2P communication.
Provide seamless and reliable authentication services.
Improve our service performance and troubleshoot technical issues.
Protect against fraudulent activity and unauthorized access.
We will never sell, rent, or share your personal information with third parties except as necessary to fulfill the purposes outlined in this policy or comply with legal requirements.
3. SMS Messaging and Opt-Out Options
Prop Key LLC provides authentication services via SMS to ensure secure access to your accounts and services.
a. Message Frequency
You will receive messages only when authentication is required or as otherwise authorized by you.
b. Standard Messaging Rates
Standard messaging and data rates may apply based on your mobile carrier and plan.
c. Opt-Out Options
You may opt out of receiving SMS messages at any time by replying STOP to any authentication message you receive from us.Upon receiving your opt-out request, you will no longer receive SMS messages for authentication. Note that opting out may limit your ability to use services that require SMS authentication.
If you need assistance or experience issues with opting out, please contact us at [email protected]
4. Information Sharing and Disclosure
We may share your information only in the following cases:
Service Providers: Third-party providers that facilitate message delivery or enhance service functionality. These providers are bound by confidentiality agreements.
Legal Requirements: When required by law, subpoena, or court order to disclose information.
Security Purposes: To prevent fraud or unauthorized access to our services.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Sharing information with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. Data Security
We take data security seriously and implement industry-standard measures to protect your information, including:
Encryption of all data transmissions.
Secure storage of personal information.Access controls to limit access to sensitive information.
Despite these measures, no system can guarantee 100% security, and we encourage users to report any suspicious activity immediately.
6. Data Retention
We retain personal information only as long as necessary to provide our services or comply with legal obligations. Authentication data is typically stored for no longer than [90 days] unless required by law.
7. Your Privacy Rights
Depending on your location, you may have the following rights:
Access to the information we collect about you.
Correction of inaccurate or incomplete data.
Deletion of your personal data, subject to applicable legal and business obligations.
To exercise these rights, please contact us at [email protected]
8. Children’s Privacy
Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children.
9. Changes to This Privacy Policy
Prop Key LLC reserves the right to update or modify this policy at any time. Changes will be effective upon posting, and we encourage you to review this policy regularly.
10. Contact Information